Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders, save your details for faster checkout, and receive updates on new arrivals and special offers.

What payment methods do you accept?

We accept major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal for secure transactions.

How long does shipping take?

Delivery time depends on your location and the shipping method chosen at checkout. Once your order ships, we’ll send you a tracking number via email.

Can I change my shipping address after placing an order?

If your order hasn’t been processed, we may be able to update the shipping address. Please contact our support team as soon as possible.

What is your return policy?

We accept returns within 30 days of delivery, provided the items are unworn, unwashed, and in their original condition with tags attached. Certain items like swimwear and lingerie must have hygienic liners intact.

How do I start a return or exchange?

Contact our customer service team to initiate a return. Once approved, send back the item, and we’ll process a refund or issue store credit.

What should I do if my item is damaged or incorrect?

If you receive a defective or incorrect item, please contact us with photos of the issue, and we will resolve it promptly.

Do you ship internationally?

Yes, we offer worldwide shipping. Please note that customs processing times may vary depending on your country.

How can I track my order?

Once your order ships, we’ll send you an email with tracking details so you can follow its journey.

How can I contact customer support?

You can reach us via email at juntripservice@gmail.com for any inquiries or assistance.

For more details, visit our customer support page. We’re happy to help!